Terms of Service

Effective Date: August 27, 2026
Last Updated: August 27, 2026

These Terms of Service (the “Terms”) govern your access to and use of https://partner3pl.com and any related directory, matching, referral, consultation, account, form, content, communication, or other service offered under the Partner3PL name (collectively, the “Services”).

In these Terms, “Partner3PL,” “we,” “us,” and “our” refer to the operator of the Services.

By accessing or using the Services, submitting information through the Services, creating an account, requesting a 3PL match, or applying for or maintaining a provider listing, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms. In that case, “you” includes both you and that organization.

1. What Partner3PL Does

Partner3PL provides an online directory and matching and referral service designed to help businesses identify and connect with third-party logistics, warehousing, fulfillment, transportation, technology, consulting, and related service providers (“Providers”). Partner3PL may also allow Providers to submit, claim, manage, advertise, or enhance listings and may provide related consultation, comparison, or referral services.

Partner3PL is an information and introduction platform. Unless we expressly agree otherwise in a separate written agreement:

• Partner3PL is not a Provider and does not itself provide warehousing, fulfillment, transportation, freight brokerage, customs brokerage, inventory management, or other logistics services;
• Partner3PL is not your agent, fiduciary, broker, legal adviser, financial adviser, or procurement adviser;
• Partner3PL is not a party to any proposal, statement of work, service-level agreement, warehouse agreement, transportation agreement, or other contract between you and a Provider; and
• no Provider is our employee, agent, partner, joint venturer, or representative merely because it appears in the directory or is introduced through the Services.

Any agreement for Provider services is solely between the applicable customer and Provider.

2. Eligibility and Business Use

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services. The Services are intended primarily for business and professional use. You may not use the Services if doing so would violate applicable law or if we have previously suspended or prohibited your use.

3. Accounts and Account Security

Certain features may require an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your login credentials and for all activity conducted through your account.

You must promptly notify us at [email protected] if you suspect unauthorized access to your account. We may reject registrations, require verification, suspend access, or close accounts when reasonably necessary to protect the Services, users, Providers, or third parties.

4. Directory Listings and Provider Information

Provider profiles, locations, capabilities, pricing information, rate cards, service levels, certifications, customer claims, reviews, and other listing information may be supplied by Providers, obtained from public sources, or compiled by Partner3PL. Information can become incomplete, outdated, or inaccurate.

Although we may review or update information, we do not guarantee that any listing or Provider information is complete, current, accurate, or suitable for a particular purpose. Providers are responsible for verifying and maintaining the accuracy of their information.

If you submit, claim, or manage a Provider listing, you represent and warrant that:

• you are authorized to act for the Provider;
• all submitted information is truthful, current, and not misleading;
• the Provider holds all licenses, permits, insurance, authorizations, and qualifications required for the services and locations it represents;
• your content does not infringe another party’s intellectual-property, privacy, publicity, or other rights; and
• you will promptly correct information that becomes inaccurate.

We may edit for formatting or clarity, request substantiation, decline, categorize, rank, label, modify, unpublish, or remove any listing at our discretion. A listing does not create a right to any placement, ranking, lead volume, introduction, endorsement, or continued inclusion.

5. Matching, Referrals, and “Vetted” Providers

When you request a match or consultation, we may use the information you provide—such as product type, order volume, sales channels, locations, shipping profile, technology, service requirements, timing, and budget—to identify potential Providers. You authorize us to share relevant information with Providers and service partners as described in our Privacy Policy for the purpose of responding to your request, evaluating fit, preparing quotes, and facilitating introductions.

Our matches and recommendations reflect our judgment based on the information reasonably available at the time. They are not guarantees of availability, acceptance, pricing, performance, savings, service quality, legal compliance, or suitability.

Terms such as “vetted,” “verified,” “top,” “best,” “recommended,” or similar descriptions mean only that Partner3PL has applied the review or selection process it uses at the relevant time. That process may include reviewing Provider-submitted information, public information, references, experience, responsiveness, or apparent fit. It is not an audit, certification, warranty, or substitute for your own due diligence.

You remain responsible for evaluating each Provider, including its facilities, financial condition, references, insurance, licenses, security, technology, data practices, carrier relationships, rates, contracts, service levels, exclusions, and ability to meet your requirements.

6. Provider Relationships and Transactions

You are solely responsible for negotiating, entering into, and performing any agreement with a Provider. Before signing, you should review all rates, minimums, surcharges, storage rules, shipping adjustments, liability limits, insurance requirements, service levels, onboarding fees, termination rights, inventory-reconciliation procedures, and dispute provisions.

Partner3PL does not control and is not responsible for:

• a Provider’s acceptance or rejection of a prospective customer;
• quotes, rate cards, savings estimates, timelines, or other commercial terms;
• loss, damage, delay, shrinkage, mis-shipment, inventory discrepancy, data incident, regulatory issue, or other act or omission of a Provider;
• the quality, legality, safety, or performance of Provider services; or
• any payment, refund, credit, claim, dispute, or contract between a customer and Provider.

You must resolve Provider-related claims directly with the Provider, subject to the applicable Provider agreement and law.

7. Commercial Relationships, Sponsored Placement, and Referral Compensation

Some Providers may pay Partner3PL for listings, advertising, enhanced visibility, introductions, leads, subscriptions, or successful referrals. Partner3PL may also have other commercial relationships with Providers. These arrangements help support the Services and may affect whether, where, or how a Provider is presented or introduced.

Paid or sponsored placement does not guarantee that a Provider is appropriate for you and does not change your responsibility to conduct due diligence. Where required by law, we will identify advertising or sponsored content using an appropriate disclosure.

Unless expressly stated in a separate written agreement, Partner3PL does not guarantee any Provider a minimum number, quality, or conversion rate of leads, introductions, impressions, clicks, or customers.

8. Fees and Paid Services

Some Services may be free, while others may require payment or be governed by a separate order form, insertion order, subscription agreement, referral agreement, or other written terms (“Additional Terms”). We will present applicable charges and material payment terms before you purchase a paid Service. If these Terms conflict with Additional Terms, the Additional Terms control for the applicable paid Service.

Unless the applicable Additional Terms state otherwise, fees are quoted in U.S. dollars, exclude applicable taxes, and are non-refundable once the applicable Service has been delivered or the relevant billing period has begun. You authorize us and our payment processors to charge the payment method you provide for agreed fees and taxes.

Any recurring subscription, renewal, cancellation, refund, or lead-credit rules must be stated in the applicable Additional Terms. Partner3PL will not impose a recurring charge solely on the basis of your general acceptance of these Terms.

9. User Content and Submissions

The Services may allow you to submit listing details, logos, trademarks, photographs, descriptions, messages, reviews, feedback, documents, rate information, or other material (“User Content”). You retain ownership of your User Content.

You grant Partner3PL a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, format, adapt, translate, publish, display, distribute, and otherwise use User Content as reasonably necessary to operate, promote, improve, and provide the Services. For Provider listings, this license continues while the listing remains published and for a reasonable archival, backup, legal, or recordkeeping period afterward.

You represent and warrant that you have all rights and permissions needed to submit the User Content and grant this license. You are responsible for your User Content and its accuracy.

Do not submit trade secrets, unannounced business plans, passwords, payment-card data, health information, government identification numbers, or other highly sensitive information unless we specifically request it through a method designed for that purpose. Submission of information does not create a confidential, fiduciary, or professional relationship. However, this provision does not eliminate obligations expressly stated in our Privacy Policy or in a separate written confidentiality agreement.

If you provide suggestions or general feedback about the Services, you permit us to use it without restriction or compensation to you.

10. Reviews and Testimonials

Any review or testimonial you submit must reflect your honest, firsthand experience and must not be false, misleading, defamatory, paid for without proper disclosure, or submitted on behalf of an undisclosed third party. Providers may not submit reviews of themselves, offer incentives conditioned on positive sentiment, or manipulate ratings or reviews.

We may moderate, decline, label, or remove reviews that we reasonably believe violate these Terms, applicable law, or our content standards. We do not guarantee that every review will be published or that published reviews are accurate.

11. Acceptable Use

You may not, directly or indirectly:

• use the Services for unlawful, fraudulent, deceptive, harmful, or abusive purposes;
• impersonate another person or organization or misrepresent your affiliation, authority, qualifications, capabilities, pricing, locations, or experience;
• scrape, crawl, harvest, copy, index, or extract data from the Services using automated means, except as expressly permitted in writing or by standard search-engine protocols;
• use directory data to create, train, enrich, or operate a competing directory, database, lead list, model, product, or service;
• send spam or unsolicited commercial communications, or use contact information in violation of applicable privacy or marketing laws;
• upload malware or interfere with the security, integrity, performance, or availability of the Services;
• bypass access controls, probe vulnerabilities, reverse engineer non-public portions of the Services, or attempt unauthorized access;
• remove proprietary notices or use Partner3PL content or branding in a manner likely to cause confusion;
• submit false leads, manipulate rankings or reviews, or misuse referral or payment programs; or
• help another person engage in prohibited conduct.

We may investigate suspected violations and cooperate with lawful requests from regulators, courts, and law-enforcement authorities.

12. Intellectual Property

The Services—including their software, design, layout, compilation, text, graphics, logos, trademarks, data organization, and other content—are owned by Partner3PL or its licensors and are protected by intellectual-property and other laws.

Subject to these Terms, Partner3PL grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for lawful internal business purposes. No other rights are granted by implication or otherwise.

Provider names, logos, and trademarks belong to their respective owners. Their appearance on the Services does not necessarily imply sponsorship, endorsement, or affiliation.

If you believe content on the Services infringes your rights, contact [email protected] with sufficient detail for us to identify the material, understand your claim, and contact you. We may request additional information before acting.

13. Third-Party Websites and Services

The Services may link to or integrate with Provider websites, forms, scheduling tools, payment processors, analytics services, advertising platforms, or other third-party services. We do not control those services and are not responsible for their content, availability, security, privacy practices, or terms. Your use of a third-party service is governed by that third party’s terms and policies.

14. Privacy and Communications

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By providing contact information or requesting a match, quote, consultation, listing, or other Service, you authorize Partner3PL to contact you regarding that request and to facilitate relevant communications with Providers. Depending on the request and the consent you provide, communications may occur by email, telephone, or text message. Message and data rates may apply.

You may opt out of marketing emails by using the unsubscribe link and may opt out of marketing text messages by replying STOP where available. Opting out of marketing does not prevent necessary transactional or service-related communications. Consent to marketing is not a condition of purchasing a paid Service unless expressly permitted by law.

15. Service Availability and Changes

We may add, change, suspend, or discontinue any feature, listing, category, or part of the Services. We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free, or that any content will be retained for a particular period.

We may correct errors and update content at any time. Statistics, availability, response times, savings ranges, market information, rate comparisons, and similar statements are estimates or snapshots unless expressly identified as guaranteed in a separate written agreement.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT, MATCHES, RECOMMENDATIONS, LISTINGS, INTRODUCTIONS, RATE INFORMATION, AND PROVIDER INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PARTNER3PL DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

PARTNER3PL DOES NOT WARRANT THAT ANY PROVIDER WILL ACCEPT YOUR BUSINESS, OFFER A PARTICULAR PRICE, ACHIEVE ANY SAVINGS OR RESULT, MEET ANY SERVICE LEVEL, OR PERFORM WITHOUT ERROR, LOSS, DAMAGE, OR DELAY. NO ORAL OR WRITTEN INFORMATION FROM PARTNER3PL CREATES A WARRANTY UNLESS EXPRESSLY INCLUDED IN A SIGNED WRITTEN AGREEMENT.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARTNER3PL AND ITS OWNERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OPPORTUNITY; BUSINESS INTERRUPTION; PROCUREMENT OF SUBSTITUTE SERVICES; OR ANY LOSS, DAMAGE, DELAY, SHRINKAGE, MIS-SHIPMENT, CHARGEBACK, PENALTY, OR CUSTOMER CLAIM ARISING FROM OR RELATING TO A PROVIDER OR PROVIDER AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF PARTNER3PL AND THE OTHER PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID DIRECTLY TO PARTNER3PL FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) US$100.

These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not limit liability that cannot lawfully be excluded or limited.

18. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Partner3PL and its owners, affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against claims, demands, actions, investigations, damages, losses, liabilities, judgments, settlements, penalties, fines, costs, and reasonable attorneys’ fees arising out of or relating to:

• your use or misuse of the Services;
• your User Content, listing, products, services, communications, or business practices;
• your breach of these Terms or Additional Terms;
• your violation of law or another person’s rights; or
• a dispute between you and a Provider or other third party.

We may assume control of the defense of a matter subject to indemnification, and you agree to cooperate. You may not settle a claim in a way that admits fault by or imposes obligations on Partner3PL without our prior written consent.

19. Suspension and Termination

You may stop using the Services at any time. We may restrict, suspend, or terminate access; remove or unpublish a listing; withhold a referral; or close an account if we reasonably believe you have violated these Terms, created risk or potential legal exposure, failed to pay agreed fees, supplied misleading information, or acted in a way harmful to users, Providers, third parties, or the Services.

Where reasonably practicable, we may provide notice and an opportunity to address the issue, but we are not required to do so in urgent, unlawful, fraudulent, abusive, or security-sensitive situations.

Sections that by their nature should survive termination—including those concerning Provider relationships, fees owed, licenses, intellectual property, disclaimers, liability limits, indemnification, disputes, and general terms—will survive.

20. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of California, without regard to conflict-of-law rules.

Before filing a legal claim, each party agrees to send the other a written notice describing the dispute and requested resolution and to attempt in good faith to resolve the dispute informally for at least 30 days. Notices to Partner3PL must be sent to [email protected] with the subject line “Legal Dispute Notice.”

If the dispute is not resolved, the state and federal courts located in Los Angeles County, California will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. Nothing in this section prevents either party from seeking temporary or emergency injunctive relief for unauthorized access, misuse of intellectual property, data-security threats, or similar urgent harm.

If applicable law gives you non-waivable rights to bring a claim in another forum or under another jurisdiction’s laws, those rights are not affected.

21. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms and update the “Last Updated” date. If changes are material, we will provide additional notice when required by law. Changes apply prospectively from their effective date. Your continued use of the Services after the revised Terms take effect constitutes acceptance of the revised Terms.

22. General Terms

These Terms, our Privacy Policy, and any applicable Additional Terms form the entire agreement between you and Partner3PL regarding the Services and supersede prior or contemporaneous discussions concerning their subject matter.

If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.

Partner3PL is not liable for delay or failure caused by events beyond its reasonable control. Headings are for convenience only. The words “including” and “includes” mean “including without limitation.” These Terms do not create third-party beneficiary rights.

23. Contact Us

Questions about these Terms may be sent to:

Partner3PL
Email: [email protected]
Website: https://partner3pl.com/contact-us/